Terms of Service
Last updated: 22 October 2026
These terms apply to your use of RetailCarrera, the point-of-sale and retail management service provided by Retail Carrera (“we”, “us”), including the web app and the desktop app (the “Service”). By creating an account or using the Service, you agree to them on behalf of your business.
Your account
- Accurate details. Give us accurate business details and keep them up to date.
- Your staff. You’re responsible for the staff you give access to, the permissions you assign them, and keeping sign-in details private.
- Misuse. Tell us promptly if you suspect someone has misused your account.
Free month and paid plans
- The free month. Your first month is free. After that, continued use requires a paid plan, at the price shown on our website or agreed with you in writing.
- Price changes. We’ll give you at least 30 days’ notice before a price change takes effect.
- Plan limits. Plans have limits, such as the number of staff, products or AI product entries; these are listed on our website.
Your data
- Ownership. You own the business data you put into the Service. You give us permission to store and process it only to provide, secure and support the Service.
- Export. You can ask for an export of your data at any time, including after you stop using the Service.
- Personal data. It’s handled as described in our Privacy Policy.
Acceptable use
Don’t use the Service to break the law, to send spam, to access other merchants’ data, or to disrupt or reverse-engineer the Service.
Your legal obligations
The Service helps with receipts, tax calculations, tax invoices and accounting, but you remain responsible for:
- the prices, taxes and records of your business;
- checking that your receipts and invoices meet the rules where you trade;
- filing your own returns.
Availability and changes
- Uptime. We work to keep the Service available and publish its status at status.retailcarrera.com. Planned maintenance and events outside our control can still cause interruptions.
- Changes. We improve the Service continuously and may change or remove features. We’ll tell you in advance about changes that significantly reduce what you’ve paid for.
Ending the agreement
- Leaving. You can stop using the Service at any time.
- Suspension. We may suspend or close an account that breaks these terms or isn’t paid, after giving notice where we reasonably can.
- Your data after closing. It is deleted as described in the Privacy Policy.
Liability
The Service is provided “as is”, as far as the law allows. We’re not liable for indirect losses, such as lost profits or lost business opportunities.
Our total liability for any claim is limited to the fees you paid us in the 12 months before it. Nothing in these terms limits liability that can’t be limited by law.
Changes to these terms
We may update these terms. We’ll post the new version here, update the date above, and tell you about significant changes before they apply.